What happens next
Editorial messages should be reviewed against the cited source and current page. Partnership inquiries may require identity verification and a written scope. Technical reports are easier to resolve when they include the page URL, device, browser and exact error.
No response should be interpreted as an authentication, title opinion or approval to move an object.
Do not send sensitive records by ordinary email
Complete provenance files can contain private addresses, financial information, storage locations, unpublished histories and photographs useful to thieves. Use a secure document channel when a qualified professional requests the complete file.
Redact third-party personal information unless it is necessary and lawfully shared.
Secure the object and documents
Do not clean, polish, glue or coat the object. Photograph it on all sides with a scale. Keep old labels, boxes, receipts and correspondence together. Record who currently has custody.
Pause sale or shipment if an ownership claim is active or the object is physically unstable.
Research paths
Use the provenance score to identify missing records, the acquisition checklist before purchase and the stolen-object workflow to document searches.
For unstable surfaces or corrosion, contact a conservator before handling.
Emergency or criminal matters
Contact local law enforcement, customs authorities, the relevant national cultural-heritage authority or qualified counsel. The site is not an emergency service.
Do not conceal, destroy or alter evidence after receiving a credible claim.